Our contact details
Name: Amanda West
Address: Phoenix Theatre Company, All Saint’s Church, The Drive, Hove, BN3 3QE
Phone Number: 07764713905
The type of personal information we collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, last name, preferred pronoun, date of birth, gender , username or similar identifier, title.
Contact Data includes billing address, delivery address, email address and telephone numbers, as well as details of any additional persons for whom copy correspondence is required.
Correspondence Data includes details of your correspondence with us (including bidding instructions recorded online or over the telephone, and any complaints you have made to our customer services team).
Image data including photographs and video images (from CCTV footage).
Financial Data includes bank account, payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us, as well as details of your insurance if your property remains at your own risk and details of the property to which our services relate (as well as the nature of these services).
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses].
Comment Data When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Usage Data includes information about how you use our website, products and services (including the data obtained from cookies, web logs and other similar technologies that monitor the use of the Site).
Marketing and Communications Preferences Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- visit the Site
- enquire about our activities or services
- sign up to receive news about our activities
- post content onto our Site or social media sites
- attend a meeting with us and provide us with information
- take part in our events
- contact us in any way including online, email, phone, SMS, social media or post
We also receive personal information indirectly, from the following sources in the following scenarios:
- Social media and messaging services you use, like Facebook, Instagram or Twitter, when visiting our site after interacting with us on social media, you might give us permission to access information from those accounts or services (depending on your settings or the privacy policies of those sites/services).
We use the information that you have given us in order to:
- provide you with the information or services you have asked for
- sending you communications with your consent that may be of interest, including marketing information about our services and activities
- when necessary, for carrying out your obligations under any contract between us
- seeking your views on the services or activities we carry on, so that we can make improvements
- maintaining our organisational records and ensuring we know how you prefer to be contacted
- analysing the operation of the Site and analysing your website behaviour to improve the Site and its usefulness
- processing job applications
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Amanda West using the details at the head of this document.
(b) We have a legitimate interest.
How we store your personal information
Your information is securely stored [enter location].
We keep [type of personal information] for [time period]. We will then dispose your information by [explain how you will delete their data].
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org, or send a letter to Phoenix Theatre Company, All Saint’s Church, The Drive, Hove, BN3 3QE.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk